I love the Griffins and have enjoyed their honesty, competence, and desire to please for many years. Frequently Clark and Nanette went far beyond my expectations; for example, more than a few times Clark himself or one of his employees came to my workplace to pick up my vehicle for servicing and once even to change a tire. A few years ago I had an irritating squeak in a different Jeep. Several of the employees tried to find the cause. Clark finally drove me down the street, then asked, " Where did you hit that deer?" He lifted the hood, bent the metal a bit, and the squeak was gone. This time as always, I dropped off my Jeep, left my keys and went on my merry way with full knowledge that the staff at Griffins would take care of the necessary "issues". This time I believed that my air conditioner needed to be recharged. In fact it did not! Clark did notice, instead, that my air filter was dirty and that my steering wheel was not aligned properly which would cause unnecessary wear on my tires. I had a carefree luncheon with a friend and returned to find that I was once again safe and ready for the road. Griffins are the best!